DELIVERY INFORMATION

Where do we deliver?

Pansing Hobby Shop delivers only within Hong Kong and Macau.

No delivery service for any address outside Hong Kong.

 

Our Couriers

Pansing Hobby Shop uses a combination of couriers to ensure your delivery is fast and affordable. We may use either Hong Kong Post or S.F. Express (this is subject to Pansing Hobby Shop).

For S.F. Express, we also provide S.F. Station pick-up service.

 

Shipping Fees

We provide free delivery upon any purchase.

 

PO Boxes, Parcel Lockers & Post Offices

Pansing Hobby Shop is unable to deliver PO Boxes, Parcel Lockers or Post Offices.

 

Estimated Delivery Times

Orders are typically dispatched within 7 working days of the order being placed. Customers will receive the goods within 7 working days after the order dispatched.

For magazines, the magazines will only dispatch after the magazines are published. You may choose to receive the magazines by bulk or follow our usual dispatch schedule.

 

Receiving Your Order

Please ensure there is someone available at the delivery address to receive the parcel. The delivery time is Monday to Friday, 9am to 6pm.

All orders must be signed.

 

What if no one is available to sign for the delivery?

If you are not home to accept delivery our couriers will leave a calling card. If you receive a calling card you will need to call the relevant number and arrange another time for delivery by yourself. You will not be charged for the second delivery but additional charges may apply for subsequent delivery attempts.

 

How do I track my order?

You may track your order at www.pansing.com.hk/tracking/OrderTracking

 

Change of address or S.F. Pick Up location

Please email distribution@pansing.com.hk  or call 3965 7819 / 3965 7810.

 

  

FOR ANY FURTHER ENQURIES ABOUT DELIVERY, PLEASE distribution@pansing.com.hk or call 3965 7819 / 3965 7810.